Frequently Asked Questions
- How do I switch money from my previous savings account to open an Anglo Irish Bank Personal Savings account?
- Does the interest rate change? How does it affect my deposit?
- How is interest calculated and when is it credited to my account?
- How do I lodge to my account?
- Can I deposit a solicitor's cheque in my account?
- How many accounts can I have?
- How do I make a withdrawal?
- What are the security conditions on my account?
- What do I need to provide to open my account?
- Why do I need to provide so much identification documentation?
- How can I change any of the original details supplied on my application form?
- How can I change the details of my nominated account for withdrawals?
- Can I set up a Power of Attorney or act as a third party for a depositor with Anglo Irish Bank?
- I am over 65 - am I DIRT exempt?
- What is AngloConnect?
- I am non resident - can I open an account?
- Can I open an account for a minor?
- When do I get my annual statement on my account?
- How can I make a complaint?
- How can I contact you?
Any questions?
Naturally, you may have specific questions about our Personal Savings Accounts. We hope you'll find the answers here.
If you need more information or want to discuss anything in more detail, please call a member of our Personal Savings Team on CallSave 1850 22 22 32 between 8am and 8pm Monday to Friday (excluding bank holidays). Or submit your question to us online via our online enquiry form.
We'll be happy to help.
Another informational resource is the website www.itsyourmoney.ie which is provided by the National Consumer Agency to increase understanding of financial products through provision of independent information.
Telephone Banking
Our telephone banking service is safe and secure, but you can take steps to ensure that no one gains access to your financial information.
If you phone us you will be asked to identify yourself using your nominated password. However if we phone you we will never ask you for your security details i.e. your memorable password. NEVER reveal this information to anyone who contacts you. Instead, please call our Personal Savings Team on CallSave 1850 22 22 32.
How do I switch money from my previous savings account to open an Anglo Irish Bank Personal Savings account?
The first thing to do is contact your current bank and give them notice (if required) that you wish to make a withdrawal. Then click here to apply online. If you have any further questions contact our Personal Savings Team on CallSave 1850 22 22 32.
Does the interest rate change? How does it affect my deposit?
The interest rate on these accounts is variable and may change in line with general market conditions.
The interest rate on Fixed Term Accounts is fixed for the term chosen.
We will publish any interest rate changes in at least one national newspaper. Any rate changes will also be reconfirmed in your yearly statement
How is interest calculated and when is it credited to my account?
Interest is calculated on your closing balance each day and the frequency of interest credits to your account depends on your account type.
For all our variable rate accounts, this date is the last working day in December or at account closure, whichever is sooner.
For our short term fixed accounts and Easy Access Reward Account, interest is applied at the end of the chosen term and for our medium-long term fixed accounts interest is paid annually.
How do I lodge to my account?
Lodgments can be made to your account in two ways:
a) By Electronic transfer:
Initial and subsequent lodgments (where your account allows), can be made by an electronic transfer. To do this, you will need to provide your Bank with your Anglo Irish Bank account details as specified below.
- Account name (exact name of your account here – e.g. Joe Bloggs)
- sort code 99-02-20
- your account number (as advised in all correspondence by Anglo Irish Bank to you)
Note: if these details are not provided, any payments received by Anglo Irish Bank may be returned as they may be unidentifiable.
b) By Cheque:
To make a lodgment to your account, simply write your account number on the back of your personal Cheque/bank draft. Please ensure that cheques are payable to the account holder(s) and NOT Anglo Irish Bank. Please use the Freepost address
Please note: Fixed Term Accounts run for the specified term from the day of account opening, and not the date of initial lodgment. Your balance will earn interest once the initial and subsequent lodgments (where allowed) are received and cleared.
Deposit or withdrawal slips are not required to operate your account.
We will confirm all transactions made on your account by post (or by email if you have selected this method on your application form).
Can I deposit a solicitor's cheque in my account?
Yes. We can accept a solicitor's cheque if the cheque is made payable to the account holder(s).
How many accounts can I have?
The Number of accounts you may hold will depend on the terms and conditions for the account type. Terms and Conditions can be found here
How do I make a Withdrawal?
Withdrawals may be initiated in person, in writing or verbally, once the security conditions outlined in the next FAQ (and outlined in the terms and conditions) are first met. We do not accept withdrawal instructions by electronic means.
To make a withdrawal, please call a member of our Personal Savings Team on CallSave 1850 22 22 32. Withdrawals will be returned to you either by Cheque or electronic funds transfer to your nominated 1st party account on your application form.
What are the security conditions on my account?
The security conditions are that, at our request, the Account Holder must
identify the nominated password or specific characters from this password, and/ or successfully answer the nominated security questions. Failure to satisfactorily comply with our security conditions will result in access, by both telephone and by electronic means, being denied to the Account.
What do I need to provide to open my account?
Identification Documents Needed
a) In addition to your application form, please include:
- Two acceptable forms of photo identification. *
- Two acceptable forms of address verification. **
* Acceptable forms of photo identification
- Current Passport (Irish or International)
- Current photo card driving licence
- Current National Identity Card
- Current Identification form with photo signed by a member of the Gardai (ML10) (Appendix L)
- Social Welfare card with photo ID
- GNIB (Garda National Emigration Bureau) card accompanied by letter from Office of Minister for Integration (signed and stamped)
- National Age card (free of charge for social welfare recipients).
** Acceptable forms of address verification(Original Copy)
- Current bank statements, or credit/debit card statements, issued by a regulated financial sector designated person in the Ireland, EU or comparable jurisdiction (including those printed from the internet)
- Current utility bills (including those printed from the internet)
- Current Household/motor insurance certificate and renewal notice
- Current documentation/cards issued by the Revenue Commissioners showing the name of the person and their PPS
- Current documentation/cards issued by the Department of Social and Family Affairs showing the name of the person and their PPS
- Current local authority document e.g. refuse collection bill, water charge bill (including those printed from the internet)
- Instrument of a court appointment (such as liquidator, or grant of probate)
Please Note That:
- Applications received where there are missing or incomplete details will be returned to you by post.
- Most recent statements or bills required please - dated within the last six months.
- If you do not have the two forms of photo identification, we will accept one piece of photo identification which has been legally certified by one of the following persons; Solicitor, Accountant, Bank Manager, Garda Officer or Embassy/Consular staff. This must be accompanied with two forms of address verification for each applicant
b) Provision of PPS Number
Under the Return of Payments Regulations 2008, we are obliged to request your PPS number (unless previously provided to us under these Regulations), along with a clear and legible photocopy of any one of the following documents to verify it.
Acceptable forms of PPS verification
- Payslip (where employer is identified by name or tax number)
- Drug payment scheme card
- European health insurance card
- PAYE Notice of Tax Credits
- Child Benefit Award Letter /Book
- P60
- P45
- P21 Balancing Statement
- Tax Assessment
- Tax Return Form
- Pension Book
- Social Services card
Why do I need to provide so much identification documentation?
Ireland has strict codes of banking conduct to help prevent fraud and money laundering. We need the proofs of identity that we ask you to provide so that we can confirm you are who you say you are and to comply with the legal requirements.
If the account holder is unable to provide address verification documents, we require an official letter confirming their current address and the period of time residing at that address e.g. a letter from a nursing home or hospital.
How can I change any of the original details supplied on my application form?
Simply inform us in writing and supply us with updated identification documentation.We will then confirm this change verbally with you.
How can I change the details of my nominated Account for withdrawals?
Simply inform us in writing of your new account. This account must be in the name of the Anglo Irish Bank Personal Savings Account holder(s).
Can I set up a Power of Attorney or act as a third party for a depositor with Anglo Irish Bank?
Yes. All we require are photocopies of your forms of identity (passport and driving licence) and address identification documents for the acting Attorney. We also need to see two photocopies of address verification for the individual(s) on whose behalf you are acting. Click here to see acceptable forms of address verification.
You will also need to provide us with a certified copy of the Power of Attorney Contract authorising those individuals to act on behalf of an individual.
I’m over 65 – am I DIRT exempt?
Whether you are exempt from paying DIRT on your interest earned will depend on your circumstances. You can find out whether you are entitled to this at www.revenue.ie . If you are entitled to earn interest net of DIRT, you can download a form on the above site also.
What is AngloConnect?
AngloConnect is Anglo Irish Bank's online account access service for Personal Savings customers of the bank. It can be accessed from any PC and provides an easy, convenient secure way to view your account over the Internet. It provides Real Time account information.
I am non resident – can I open an account?
You must be resident in the Republic of Ireland to open any of our accounts.
Can I open an account for a Minor?
You must be over the age of 18 to open any of our accounts.
When do I get my annual statement on my account?
On variable rate accounts, statements are issued yearly in January or upon account closure, whichever is sooner. On Fixed rate accounts, statements are issued yearly on account anniversary or upon account closure, whichever is sooner.
How can I make a complaint?
We’re always striving to provide the best quality service we can for our customers, if you feel that we haven’t performed to these high standards, please let us know and we’ll do our very best to improve. If you would like to view our complaints procedure document please click on the link below.
Customer Complaints Policy - (PDF Document)
How can I contact you?
- By telephone: you can talk to a member of our Personal Savings Team on CallSave 1850 22 22 32 (8am - 8pm, Monday - Friday, excluding bank holidays)
- Online enquiry: Click here for our online enquiry form
- By branch: you can call to any of our branches in Dublin, Cork, Galway or Limerick
- By post: you can write to us at:
Anglo Irish Bank
FREEPOST
Personal Savings
18/21 St. Stephen's Green
Dublin 2
(Postage is not required)
If you have any other queries please contact our Personal Savings Team on CallSave 1850 22 22 32 (8am - 8pm, Monday to Friday) or click here for our online enquiry form.
We'll deal promptly with any of your service or transactional enquiries.